Privacy Policy
Draft — written as a standard, reasonable policy for this business model. Not reviewed by legal counsel. Must be reviewed and approved by the client and counsel before launch, particularly the health-information handling section given this site collects consultation-interest data.
Platinum Wellness Labs (“we,” “us”) operates this website to connect visitors with independent, licensed healthcare providers for peptide therapy consultations. This page explains what information we collect through the site, how we use it, and the choices you have.
What we collect
When you submit a consultation or order request, we collect the information you provide directly: your name, email address, phone number, shipping region, and any notes you include about what you're interested in discussing. We do not collect payment information through this website — no purchase happens here.
Like most websites, our server logs standard technical information (IP address, browser type, pages visited) for security and analytics purposes.
How we use it
We use the information you submit to route your request to our team and, where appropriate, to our licensed pharmacy and telehealth partner, so a licensed provider can follow up with you. We do not sell your information to third parties.
Who we share it with
Information from a consultation or order request is shared with the licensed pharmacy/telehealth partner who reviews and fulfills approved requests, and with service providers who help us operate the site (e.g. hosting, email delivery). We require these parties to protect your information and use it only to provide the service you requested.
Cookies
This site currently sets one cookie, used only to remember that you've entered the preview access code while the site is in pre-launch review. It's required for the site to function and isn't used for tracking, analytics, or advertising, so it doesn't require a cookie-consent banner under most cookie-law frameworks. If that changes — for example if analytics or ad-tracking cookies are added later — this section and the site's consent handling will be updated to match before those cookies ship.
Data retention
We retain request information for as long as needed to provide the service and meet recordkeeping obligations, and delete or anonymize it when it's no longer needed for those purposes.
Your choices
You can ask us to access, correct, or delete the information we hold about you by contacting us at orders@platinumwellnesslabs.com.
Contact
Questions about this policy can be sent to orders@platinumwellnesslabs.com.